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A CHECKUP WITHOUT FIRST CHECKING YOUR BANK ACCOUNT.

IT MAKES CENTIVO.

Free primary care. No deductibles. Predictable copays.

Members should worry about their health, not their bill.

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Introducing the Centivo Partnership Plan

A partner in navigating healthcare

Navigating the healthcare system can be a frustrating and expensive experience. The Centivo Partnership Plan is here to change that – it’s designed to help people use the healthcare system more effectively and offer them affordable healthcare.

PrimaryCareTeam

A Dedicated Primary Care Team

With the Partnership Plan, members choose a Primary Care Team to help them navigate the healthcare system and coordinate their care. This type of partnership with a primary care provider is widely recognized as the best way to deliver high-quality care and excellent satisfaction. Centivo Network providers meet our high quality standards and offer expanded access to care like same day appointments, 24/7 office phone availability and more.

How It Works

User-friendly member experience

Activate

Members learn about their plan and choose a Centivo Network doctor to lead their Primary Care Team. Then they create their personal Health Action Plan, which outlines their preventive care needs, health goals and management strategy for any chronic conditions.

Pink Arrow

Coordinate

Members kickstart the new partnership by scheduling an organizing visit with their Primary Care Team. The Primary Care Team will be their first stop any time they need care and will refer them to specialists when needed.

Green Arrow

Engage

Members experience a better standard of healthcare by following the professional guidance of their Primary Care Team and adhering to any condition management programs or a personalized care plan if they have one from their doctor.

Centivo Member Care

Unrivaled Customer Service

Centivo’s Member Care Team is focused on delivering the best customer experience, ensuring every individual receives fast, efficient service to resolve issues with minimum fuss. Members experience short wait times, don’t need to deal with long interactive voice response systems (IVRs) and have a dedicated team who gets to know them.

Inbound support:

  • Benefit and enrollment questions
  • Activation support
  • Assistance in finding care
  • Cost estimation
  • Community resources
  • Claims questions
  • Pharmacy benefit manager (PBM) coordination
  • Enrollment in condition management programs

Outbound support:

  • Preventive care reminders
  • Gaps in care
  • Financial review prior to large procedures
  • Enrollment in condition management programs
What to Expect

Affordable, Quality Healthcare

Simply put, members get affordable, high-quality healthcare that is easy to use.

Meet Gabriela, Zack and Cecily

They’re saving money with Centivo

Gabriela

Gabriela, age 52, just started at a new company and wants to get off to a healthy start. When she activates, the app advises her to select a doctor to lead her Primary Care Team and set up an Organizing Visit to discuss her personal Health Action Plan. She then receives an email from her new doctor’s office welcoming her to the practice, so she calls and sets up an appointment right away.

  • Organizing Visit – $0

Gabriela loves her new job and the attention she gets from her Primary Care Team.

Zack

Zack hasn’t taken a sick day in over five years. Like most 28-year-old males, he thinks he is indestructible. That is until he hurts his ankle in a weekend basketball game. As a Centivo member, he knows to call his Primary Care Team for guidance. Even though the office is closed, an on-call doctor calls him back and refers him to a local urgent care clinic. At the clinic, Zack finds out that it is only a sprain. Zack has a follow-up visit with his Primary Care Team and is prescribed some physical therapy to speed the healing.

  • Urgent care visit - $50 copay
  • Visit with Primary Care Team - $0
  • Physical therapy visits - $30 copay each

A total of $140 in out-of-pocket costs and a few weeks’ recovery and Zack is back to invincible.

Cecily

Cecily leads a healthy lifestyle. She gets an occasional cold or flu but manages to avoid the doctor most of the time. But at 41, she knows it makes sense to keep an eye on her health. It’s been over two years since she’s seen a gynecologist and she’s due for an exam. She checks her Centivo app to find an in-network physician and learns that gynecology visits don’t require a referral. At the visit, her doctor prescribes a mammogram and performs a pap smear.

  • Gynecological exam - $0
  • Pap smear - $0
  • Mammogram - $0

All the tests are negative and they don’t cost her any extra money. That really makes Cecily feel good.

The way healthcare should be

Feel the benefits of a better health plan