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Client Implementation Manager


Centivo is a new type of health plan administrator that allows self-funded employers and clinicians to join forces and deliver high quality, affordable healthcare to their employees. An alternative to traditional insurance carriers or third-party administrators, Centivo offers the technology, network, claims processing, customer support, and population health management to fully administer health benefits for all or a portion of an employee population.


The Centivo model emphasizes the partnership between individuals and their primary care team as the proper model to coordinate healthcare needs. Centivo’s clinical partners are dedicated to controlling costs and helping members navigate the healthcare system, aided by personalized patient/doctor matching tools. Members are rewarded for working with their primary care team and choosing high-value care, and are supported through a user-friendly app and their concierge. Employers get an ally that diligently roots out waste and is accountable to performance.


At Centivo, we never lose sight of the fact that we are dealing with healthcare, with emotions, with anxiety, with fear, and with lives. We treat your employees and their families with the same level of care that we would use to treat our own families.

In this position you will have the following responsibilities:

Centivo is looking for a Client Implementation Manager who will work with Centivo’s functional experts, 3rd party vendors and client project leaders to implement Centivo health plan products and services.

  • Manages implementation of new customers covering all aspects of a TPA/Health plan solution – including (but not limited to) member engagement and customer service, claims processing, PBM integration, custom provider network arrangements, and employer analytics & reporting.
  • Develops client-specific implementation program management model and project plans to meet client requirements.
  • Leads multi-stakeholder meetings and conference calls for the launch and ongoing management of implementation projects.
  • Organizes cross-functional teams to implement customer programs as stated in proposals.
  • Builds trusted relationships with multiple members of the client’s benefits team; attends client meetings with Account Manager, 3rd party vendors, and brokers.
  • Prepares reports/documents for internal and external presentations.
  • Provides regular updates to Leadership, Client and stakeholders on the status of client implementations.
  • Provides and/or coordinates appropriate system demonstrations and training
  • Adapts and enhances project management methodologies and tools to improve efficiency and effectiveness of Centivo’s overall implementation capability


  • Bachelor’s Degree
  • 7 or more years of health insurance carrier and/or TPA industry experience required
  • Extensive implementation project management experience including use of project management tools and methodologies
  • Ability to travel and attend client meetings as necessary and during peak seasons.
  • Excellent oral and written communications; an ability to present information in a way that establishes rapport, persuades others, gains understanding.

To apply for this job, please click here or text: CIM to 716-247-4629

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