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Director of People Operations


Centivo is a new type of health plan that’s built to save 15% or more compared to traditional insurance carriers and is easy to use for employers and employees. Centivo’s mission is to bring lower cost, higher quality health care to the millions of people in the United States who struggle to pay their health care bills.


With Centivo, employers can implement a health plan administrator that provides a range of network and benefit options to best meet the needs of their diverse workforce.  We take unnecessary cost out of the healthcare system by directly negotiating competitive prices with health systems and independent practices that you know and trust, and provide employees with a plan option in which they coordinate their care through their selected primary care team in exchange for lower out-of-pocket costs. An alternative to traditional insurance carriers or third-party administrators, Centivo offers the technology, network, claims processing, customer support, and population health management to fully administer health benefits.


At Centivo, we never lose sight of the fact that we are dealing with healthcare, with emotions, with anxiety, with fear, and with lives. We treat members and their families with the same level of care that we would use to treat our own families.


Summary of this role:

Centivo is looking for a Director of People Operations to support our employees and partner with our leaders as we scale our company. In this role you’ll lead all aspects of people operations and talent management while serving as a strategic business advisor to our leadership team.  This position is ideally located in either New York City, or Buffalo, NY office.

In this position you will have the following responsibilities:

  • Serve as a strategic partner to the executive team and people leaders to design and implement HR programs and processes that align with the needs of the business and culture
  • Oversee all aspects of the people management function including: employee engagement, talent management and development, talent acquisition & onboarding, diversity promotion, as well as role definition and organization structure
  • Execute and continually enhance our total rewards strategy – incl. compensation and benefits
  • Design and manage a lite, yet robust performance management model
  • Monitor and enhance employee engagement and company culture — ensuring that company values are clear and embodied into business practices
  • Own HR compliance, ensuring adherence to all state and federal employment requirements


  • Minimum of seven (7) years of experience in Human Resources/People Operations role
  • Bachelors Degree required; Bachelors Degree in HR or related field preferred
  • Experience in a fast-paced, high-growth startup is preferred
  • The right person will thrive in a fast-paced environment, focused on solving problems and achieving results that align to the Centivo culture, growth strategy and business priorities
  • Ability to translate business strategy into HR initiatives and quickly pivot when needed
  • Demonstrated problem-solving skills – seeking and leveraging data where available, while being comfortable making recommendations and decision absent data and/or the luxury of time for extensive research
  • Strong communication skills, with the ability to collaborate, influence, and navigate sensitive topics
  • Authorized to work in the US

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