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You wouldn’t trust a random stranger with your hair. Why should your healthcare be any different?

You wouldn’t trust a random stranger with your hair. Why should your healthcare be any different?

Centivo puts primary care - and real, trusting relationships - at the center of your plan.

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The way health plans should be

Finally, a health plan created to deliver the right care at the right cost.

  • Supervisor discussing dispatch plan with workers

    Affordable by design

    Free primary care. No deductibles*. Low, predictable copays. So members get the care they deserve at a price they can afford.

  • Smiling young male patient looking at senior female doctor discussing at medical clinic

    Centered on primary care

    Built around a strong primary care relationship to keep members healthier, reduce hospital and emergency room visits and lower the total cost of care. Plus, an integrated PCMH-recognized virtual primary care practice for care when you need it, where you want it.

  • Portrait of a happy boy giving high five to his doctor after vaccination

    Curated for quality

    Providers that meet stringent price and quality standards with a laser focus on primary care. Just what the doctor ordered.

  • Person sitting in front of laptop, having online appointment with doctor, following medical advices

    Unmatched member experience

    Simple app. Predictable costs. Integrated virtual care. Finally, a plan that’s built to be used.

When you focus on the right incentives, good things happen

Everyone benefits when employees can afford to actually use their health plan – and that plan is built around a committed, outcomes-driven primary care team. Plan usage goes up. Medical costs go down. And people feel valued and protected.

  • Average annual employee out-of-pocket cost

    $409

    Compared to the industry average of $1650

  • Average employer savings

    ~15-30%

    Compared to widely recognized industry benchmarks

You’ve got questions, and we have answers

  • Centivo is a primary-care-centered health plan administrator for self-funded employers, sold through benefits brokers and consultants. Centivo serves employers with 50 or more employees across select U.S. markets, helping them reduce healthcare costs for their organization and workforce.

  • Centivo is built for self-funded employers who want better healthcare outcomes at lower cost – and for the benefits advisors who serve them. We work best with mid-market and large employers (50 or more employees) who are ready to move beyond the fully-insured status quo and want a health plan that actually works for their whole workforce.

  • Centivo is available in California, Colorado, Connecticut, Florida, Iowa, Kansas, Missouri, New Jersey, New York, North Carolina, Pennsylvania, Texas, Washington and Wisconsin. Contact us to confirm availability in your specific market.

  • Centivo employers typically save ~15-30% compared to traditional fully-insured plans. Savings come from three sources: a primary-care-first model that reduces unnecessary specialist visits, imaging, and ER use; the cost advantages of self-funding, where employers pay for actual claims rather than a fixed premium built around risk margins; and lower unit costs we negotiate directly through our health system partnerships. Employees save too – $0 primary care and low-cost generics mean the plan actually works for your workforce, not just your finance team.

  • Yes. Centivo operates as a self-funded health plan, which means employers pay for actual healthcare costs rather than a fixed premium. Stop-loss insurance protects against catastrophic claims, making self-funding accessible even for mid-market employers. Centivo handles plan administration, network, and care coordination.

  • Every Centivo member selects a primary care physician (PCP) who becomes their care coordinator. That PCP manages referrals, follows up after specialist visits, and ensures nothing falls through the cracks. This model reduces fragmented, expensive care and keeps members healthier – which directly lowers employer costs over time.

  • Start by contacting our team through the form on this page. We’ll connect you with a regional representative who can walk through whether Centivo is the right fit, provide a savings estimate, and explain implementation. Most employers work through their existing broker or consultant – Centivo works directly with your advisor team.

  • To reach Member Care, you can log into your Centivo account and contact them directly, or call the Member Care number on the back of your ID card. For plan questions, finding a doctor, or accessing your benefits, visit our member resources page.

  • Providers should use the Centivo provider portal for eligibility verification, claims submission, and claim status inquiries.

For questions about claims, pre-certification or member eligibility, please contact Centivo Member Care at providers@centivo.com.

For all other questions—including questions about joining the Centivo Network—please contact Provider Relations at providerrelations@centivo.com.

For all member and other inquiries, please contact Member Support at membersupport@centivo.com.

For all member and other inquiries, please contact Member Support at membersupport@centivo.com.