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IT MAKES CENTIVO
TO HAVE A HEALTH PLAN THAT'S EASY TO USE FOR BOTH YOU AND YOUR EMPLOYEES.
Access to your data. Full transparency. Simple plan design.
So you and your employees can focus on what’s important - their health.
Sign up for our next 20-minute live demo!
How it works
Optimizing your employees' use of the healthcare system
We connect every family with a dedicated Primary Care Team, led by a Centivo Select physician and nurture that partnership - because that’s the way healthcare should be.
Connecting every family with a dedicated Primary Care Team
How?
A proprietary primary care network focused on quality, access and cost of care.
Why?
Comprehensive and coordinated primary care is proven to improve quality and reduce costs.
...that guides members to the best-suited specialty care providers
How?
Leveraging data and insights and our providers’ knowledge to make the best referral recommendations.
Why?
Value and outcomes vary greatly among providers and it's hard for patients to pick the right ones for their needs.
...with employee incentives for working with their doctors
How?
A dynamic benefit design that rewards members for taking the right actions.
Why?
Shared incentives increase engagement and success.
An unrivaled member experience
Fostering a stronger patient/doctor relationship
Activate
- View a plan tutorial and take a short quiz
- Designate a Primary Care Team
- Create a Health Action Plan
Coordinate
- Meet their Team
- Coordinate care with their Team
Engage
- Adhere to care plans and condition management programs, as applicable
Hands-on member service
Our Member Care Team offers proactive outreach and inbound support. With a high staffing ratio and a focus on problem resolution, we ensure your employees have less waiting time to get the solutions, support and great service they deserve.
I just wanted to share with you how much I love the Centivo Plan! It’s affordable, easy and my family receives the best care from our providers. Centivo’s customer service is excellent. They are always helpful in answering questions and they genuinely care about the individual on the other end of the phone.
- Centivo Member
Inbound Support:
- Benefit and enrollment questions
- Activation support
- Assistance in finding care
- Cost estimation
- Community resources
- Claims questions
- Pharmacy benefit manager (PBM) coordination
- Enrollment in condition management programs
Outbound Services:
- Preventive care reminders
- Gaps in care
- Financial review prior to large procedures
- Enrollment in condition management programs
High-Performing Providers
Helping you navigate your healthcare
At Centivo, we only work with the highest-value practices and providers. We offer a competitive fee schedule and a clear reward structure that is in the provider’s control, with performance incentives based on prescribing on-formulary medications, integration of behavioral health, patient access and data sharing. We pay providers more for doing the right things, so they, in turn, provide great healthcare to all our members.
Centivo selects primary care providers that offer an unrivalled healthcare experience, including:
Enhanced Access
Such as extended hours, 24/7 clinical coverage, virtual care and the availability of same-day appointments.
Excellent Patient Experience
Including the integration of mental health into their practice and a minimum CAHPS or equivalent patient satisfaction score in the 70th percentile.
Higher Level Of Care
Which includes the use of a population health platform, certified EHR technology, evidence-based standards of care and chronic care coordination. Furthermore, we look for providers that offer in-network referral management and formulary compliance.
Enhanced Access
Such as extended hours, 24/7 clinical coverage, virtual care and the availability of same-day appointments.
Excellent Patient Experience
Including the integration of mental health into their practice and a minimum CAHPS or equivalent patient satisfaction score in the 70th percentile.
Higher Level Of Care
Which includes the use of a population health platform, certified EHR technology, evidence-based standards of care and chronic care coordination. Furthermore, we look for providers that offer in-network referral management and formulary compliance.
Why choose Centivo
A health plan that benefits everyone
By focusing on primary care and the highest-value providers, our model reduces healthcare spend for employers and offers your employees and their families the high-quality healthcare they need. And their doctor will be there to guide them through the system, keeping their worries and costs to a minimum. Because that’s the way healthcare should be.